If you see the error message This email has already been taken, it usually means an account has already been created using that email address. This article explains why you’re seeing this message and how to access your account.
Why you’re seeing this message
The email address you entered is already associated with an existing account. This can happen if you previously signed up or started an application using the same email.
What to do next
Try logging in to your account.
If you remember your login details, sign in using your email address and password instead of creating a new account.Reset your password if you don’t have your credentials.
If you don’t remember your password or never finished setting one up:Select Forgot password on the login screen.
Enter the same email address.
Follow the password reset instructions sent to your email to regain access.
Continue after logging in.
Once you’re logged in, you can continue where you left off without creating a new account.
Troubleshooting tips
Check your spam or junk folder if you don’t see the password reset email.
Make sure you’re using the same email address you originally signed up with.
If the reset email doesn’t arrive after several minutes, try submitting the request again.