Introduction
This guide is designed to help you identify and resolve common technical issues you may encounter while using the Must Have Documents online program. Our goal is to ensure your experience creating essential legal documents is smooth and hassle-free.
Issue description
Users may experience problems such as difficulty activating the program, challenges loading information, trouble reviewing orders, issues processing refunds, printing document uncertainties, and saving information within the program.
Signs
- The online program fails to load or is unresponsive.
- Unable to activate the program using activation code.
- Information entered does not save properly or disappears.
- Errors or delays when reviewing or submitting orders.
- Difficulty finding or printing completed documents.
Basic troubleshooting steps
Please follow these initial steps to resolve common issues:
- Clear your browser cache and cookies to remove outdated data.
- Try accessing the program with a different browser such as Chrome, Firefox, Safari, or Edge.
- Use another device if available (e.g., smartphone, tablet, or another computer).
- Ensure your internet connection is stable and fast enough to support the program.
- Disable any browser extensions or ad-blockers that might interfere with the program’s functionality.
Advanced troubleshooting steps
If the basic steps did not resolve your issue, try the following:
- Restart your device and try logging back into the program.
- Check for software updates on your browser or operating system to ensure compatibility.
- Temporarily disable firewall or antivirus software to check if they are blocking the program.
- Confirm your activation information is entered exactly as received in your email confirmation.
Contact support
If you still face issues after trying all the above steps, please contact the Must Have Documents support team for personalized assistance. You can reach us via:
- Live chat option available within the online program interface.